Connect With Our Team,
We Are Here to Help.
Have questions about catalog migration, custom domains, pricing, or turnkey deployment? Reach out directly through any preferred channel.
Reach Us Through Your Preferred Channel
Connect via phone, WhatsApp, or email directly with our solutions engineering team.
Phone Support
0543 436 23 96
Speak directly with our onboarding specialists during business hours (09:00 - 18:00 UTC+3).
WhatsApp Live Chat
0543 436 23 96
Share your seller profile or questions; our team responds within minutes.
Official Email
support@sepivel.com
For partnership inquiries, commercial quotes, or technical onboarding queries.
Headquarters
Levent, Istanbul
SEPIVEL LTD operations and engineering headquarters.
Schedule a Walkthrough
Share your marketplace seller link and requirements; our engineers will assemble a tailored audit.
Questions About Onboarding & Support
Common questions regarding communication, SLA, and catalog scoping.
What is the typical response turnaround?
During business hours (09:00 - 18:00 UTC+3), WhatsApp and phone inquiries are typically handled within 15-30 minutes. Inbound email inquiries receive replies within 2 hours.
Is the catalog feasibility analysis free?
Yes, completely free. Reviewing your marketplace storefront, verifying SKU counts, and outlining your migration blueprint comes with zero upfront cost or commitment.
Will I receive dedicated onboarding guidance?
Every merchant is paired with a dedicated onboarding specialist who handles catalog import, domain configuration, and payment gateway activation through launch.
Does store preparation disrupt active marketplace sales?
Never. Your active seller profile continues operating without any interruption. Your independent storefront launches alongside your marketplace channel.
Take the first step toward your store.
Send us your marketplace seller link. We will review your catalog and prepare your independent storefront.