Delivery & Shipping Policy

1. Integrated Carrier Partnerships

Storefronts powered by SEPIVEL connect to vetted, licensed national and international logistics providers. Depending on your fulfillment region, orders are handled by contracted express couriers with full barcode scan tracking.

2. Dispatch and Delivery Timeframes

Standard orders confirmed on business days before cutoff are typically dispatched within 1 to 2 business days. Custom, made-to-order, or engraved merchandise follow the production lead times disclosed on the respective product detail page.

Domestic shipments are typically delivered within 1 to 3 business days following carrier collection. Cross-border and international consignments arrive within 3 to 7 business days depending on customs clearance.

3. Shipping Rates and Tracking Transparency

Applicable shipping fees, tiered carrier rates, and free shipping threshold promotions are calculated dynamically and displayed explicitly on the shopping bag and checkout pages prior to payment finalization.

Upon dispatch, an automated shipping confirmation containing the carrier tracking URL and package waybill number is sent to the customer's registered email and mobile phone.

4. Package Inspection upon Receipt

When accepting delivery, please examine the outer parcel carefully. If the box exhibits noticeable impact damage, tearing, dampness, or broken security tape:

• Request that the courier document an official Damage Assessment Report before signing;
• Refuse to accept the damaged parcel and return it directly to the courier;
• Immediately notify customer support with your order reference number and photographic evidence.

5. Undelivered Packages & Holding Periods

If the recipient is absent upon attempted delivery, carriers leave a delivery notice and hold the parcel at the nearest local depot for a holding window (typically 3 business days). Uncollected shipments are returned to the fulfillment hub.