1. Delivery of the Sepivel service
Your annual agreement records the catalog scope, launch dependencies and agreed milestones. A preview is not an activated store. Sepivel does not ship physical goods as part of the annual subscription.
2. Delivery of goods bought from merchants
Merchants choose their carriers, buy postage, dispatch orders and enter tracking. Annual plans do not include automatic shipping labels or customs documents. Each merchant publishes its dispatch estimates, destinations, shipping costs, return address and your rights as a consumer before it takes orders. Delivery times therefore differ between merchants.
3. If something goes wrong
For missing, delayed or damaged goods, contact the merchant named on your order. Sepivel support handles issues with the platform. See returns and refunds for goods bought from merchants.