Add a product
Add your own photos, description, price and stock before putting a product on sale.
GUIDANCE & SUPPORT
How can we help?
Help with your store, account and annual plan.
Change a price or stock
Use quick edit to update the correct product option.
Send an order
Check the items, add tracking and review the customer email before confirming.
Give money back
Review the amount and reason before submitting a refund.
Create a discount
Choose a discount type and review its limits before saving.
Connect a domain
Connect a domain you own using your provider's settings.
Set up card payments and payouts
Read the separate payment and bank-transfer capabilities before accepting live orders.
Recover abandoned carts
Review consent, timing and recorded delivery results before enabling reminders.
Get help or open a ticket
Search the guides, open a ticket or request your included setup call.
Are these prices billed monthly or annually?
Sepivel offers annual subscriptions only: a 12-month term paid upfront. There are no monthly subscriptions, separate setup fees or one-time website purchases. Monthly figures are display-only equivalents, not a payment option.
Are taxes included?
The annual price shown is the final amount payable. Any taxes Sepivel must collect are included; no tax is added on top. The invoice states the applicable treatment based on registration and the circumstances of the sale.
Is onboarding and catalog transfer included?
Store setup and product/variant transfer are scoped with the selected plan. Source coverage, rights and operational readiness are confirmed before activation.
What support response target comes with each plan?
Ticket intake is open 24/7. Real people aim to reply within next business day on Core, 8 business hours on Growth, 4 business hours on Scale, 2 business hours on Signature. Business hours: Monday–Friday, 09:00–17:00 Europe/London (excluding England and Wales bank holidays). These are response targets, not resolution guarantees.
Is a remote setup session included?
Every paid annual plan includes one 45-minute screen-share setup session requested in the first 30 days of the annual term. Scale and Signature include one per subscription quarter, aligned with scheduled operational reviews. The initial session uses the first quarter's allowance. Propose three slots in your timezone; an administrator confirms one and emails both participants a calendar invite and meeting link.
Are abandoned-cart reminders included?
All plans include up to two store-branded reminder emails. Sending is off until the merchant opts the store in. UK checkout reminders use a soft opt-in with an opt-out at collection; TR and other markets require explicit consent. Existing store discounts are optional. Unsubscribes, emptied carts and completed orders stop reminders.
Does this include continuous marketplace stock synchronization?
Continuous eBay, Amazon or other marketplace stock and catalog synchronization is not currently offered. Catalog migration is scoped within your annual plan, with source coverage and content rights verified before activation.
What changes between Core, Growth, Scale and Signature?
Core covers: Mobile-ready storefront, hosting and platform maintenance; Managed catalog and variant migration support; Your own domain connection and SSL; UK Stripe Connect setup, subject to verification; Order management and manual shipping tracking; Order and payment evidence records. Growth: everything in Core, plus: Tailored template styling and two review rounds; Priority launch coordination. Scale: everything in Growth, plus: Priority catalog migration and four scheduled operational reviews per year. Signature: everything in Scale, plus: Brand-specific design and managed launch; Written custom integration discovery report. Delivery details are recorded in your annual offer.
Is there a Sepivel sales commission?
The catalog states 0% Sepivel sales commission. Payment provider charges, taxes and other commercial terms are separate and written into the offer.
Need a hand? Contact the Sepivel team or open the merchant support centre.
Ready to see your own store?
Tell us where you sell. We will show you your store and plan the catalogue migration with you.